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Effective Communication in Healthcare: Enhancing Patient Care and Professional Collaboration

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About Course

Effective communication is a cornerstone of successful healthcare delivery. This course explores the principles of communication in healthcare settings, emphasizing the significance of clear, compassionate, and open communication between healthcare professionals, patients, and their families. Learners will explore various communication styles and methods, the role of empathy, and how effective communication contributes to better patient outcomes and a harmonious work environment. The course also delves into overcoming communication barriers, the role of independent advocacy, and managing sensitive situations with professionalism.

What Will You Learn?

  • Understand the purpose and importance of communication in healthcare.
  • Identify the signs of effective communication and the consequences of ineffective communication.
  • Recognise and address barriers to effective communication in healthcare settings.
  • Develop skills in active listening, empathy, and constructive feedback.
  • Learn how to manage complex and sensitive situations with professionalism and empathy.
  • Understand the role of independent advocacy in healthcare and how it promotes patient rights and inclusion.
  • Apply communication strategies to enhance patient safety, trust, and collaboration in healthcare settings.

Course Content

Introduction to Communication and Its Role in Healthcare

  • Introduction to Communication and Its Role in Healthcare
  • Quiz
  • Using Empathy
  • Facilitate Good Communication

Key Communication Skills and Managing Sensitive Situations Definition:

Overcoming Barriers to Communication and Advocacy in Healthcare

Student Ratings & Reviews

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Leon Renji
1 week ago
Great Course