Privacy Policy – Tutor LMS (Welfare Academy)

1. Introduction

Welfare Academy is committed to protecting the privacy and security of personal data collected from students, tutors, and other stakeholders using the Tutor LMS platform. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using our platform, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of personal data:

a. Personal Identification Information

  • Full name (as per passport or official identification)
  • Date of birth
  • Nationality
  • Address and contact details (phone number, email)
  • Government-issued identification (passport, driving license, residence permit)

b. Academic & Professional Information

  • Course enrolment details
  • Qualifications and certifications
  • Assignments, assessments, and submitted coursework
  • Attendance and participation records

c. Financial Information

  • Payment details for course fees
  • Invoice and transaction records (processed securely via third-party payment providers)

d. Technical Information

  • IP address, browser type, and device information
  • Login details and activity logs for security monitoring
  • Cookies and usage tracking for website optimization

3. How We Use Your Information

We collect personal data for the following purposes:

  • Course Enrollment & Management – To process applications, provide access to courses, and track student progress.
  • Identity Verification – To ensure compliance with UK regulations and prevent fraud.
  • Assessment & Certification – To evaluate coursework, maintain academic records, and issue certifications.
  • Communication – To send updates, course notifications, and respond to student inquiries.
  • Payment Processing – To manage tuition fees and generate invoices.
  • Legal Compliance – To comply with UK laws and regulatory requirements.
  • Platform Security & Improvement – To detect fraudulent activities, monitor LMS usage, and enhance user experience.

We do not sell, trade, or rent your personal information to third parties.

4. Data Storage & Security

We implement strict security measures to protect your personal data:

  • Secure Storage – Data is stored on encrypted servers with restricted access.
  • Access Control – Only authorized personnel (admin staff, tutors) can access student data.
  • Regular Security Audits – We perform routine security checks to prevent data breaches.
  • Data Retention – Personal data is retained for the required legal period and securely deleted when no longer necessary.

5. Third-Party Sharing

We may share your data with third parties only in the following cases:

  • Accreditation Bodies – If required for certification and qualification verification.
  • Regulatory Authorities – If requested by UK government agencies (e.g., Ofsted, Skills for Care).
  • Payment Processors – For secure transactions (we do not store payment card details).
  • IT Service Providers – To maintain and improve the LMS platform.

All third-party services comply with GDPR regulations.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of your personal data.
  • Right to Correction – Update any incorrect or incomplete information.
  • Right to Deletion – Request data erasure (subject to legal obligations).
  • Right to Restrict Processing – Limit how your data is used.
  • Right to Data Portability – Request data in a structured, readable format.
  • Right to Object – Opt out of direct marketing communications.

To exercise any of these rights, contact us at [insert contact email].

7. Cookies & Tracking Technologies

  • Our LMS platform uses cookies to improve functionality and analyze usage.
  • You can manage cookie preferences through your browser settings.
  • Disabling cookies may affect some features of the platform.

8. Changes to the Privacy Policy

  • Welfare Academy reserves the right to update this policy as needed.
  • Any changes will be communicated through the LMS platform and website.
  • Continued use of the platform after changes indicates acceptance of the updated policy.

9. Contact Information

For any privacy-related queries or concerns, contact:

Welfare Academy